Norfolk Hotel indefinately closes and sacks all its employees

This Thursday, Fairmont Hotels and Resorts which owns and runs the beautiful Norfolk Hotel in Nairobi, stated a closure of its hotels indefinitely and plans to retrench all of its employees due to uncertainties of the ongoing coronavirus pandemic.

Fairmont Norfolk hotel

In a staff memo dated May 27, the country manager Mehdi Morad said owing to the uncertainty of the course the global pandemic is going to take, they have been forced to terminate employee contracts and shut down their properties with immediate effect.

Due to the uncertainty of when and how the impact of the global pandemic will result in the business picking up in the near future, we are left with no option but to close down the business indefinitely,” a memo to staff signed by the Country General Manager, Mehdi Morad, said.

The Fairmont memo addressed to staff said the decision to close the business indefinitely had taken into account various demands by employees which, the Country General Manager said, are limited and unsustainable for the company in the prevailing circumstances.

It is, therefore, the decision of the management to terminate the Services of all its employees due to “frustration” by way of mutual separation and taking into account the loyalty and dedication the employees have put into the success of our company in the previous years.

The retrenched employees are scheduled to pick their termination letters by the 5th of next month and will be entitled to one month’s pay in lieu of notice. Fairmont joins a  list of hotels that have closed or suspended operations due to the effects of coronavirus. In Kenya, it operates The Norfolk, Fairmont Mara Safari Club, Fairmont Mount Kenya Safari Club among others.

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Most five-star hotels depend on tourism, events, and conferences that have since been put on hold. Other high-end hotels followed suit to cut costs as the pandemic continues to drag on.


All the major hotels in Kenya remain closed until further notice since March when flights were suspended and major restrictions and directives imposed by the government to curb the spread of COVID-19.

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